Privacy Policy

1. Introduction

ReNu Medical Aesthetics Clinic Sheffield Ltd ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, use our services, or contact us.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.  We are registered with the Information Commissioner’s Office (ICO) as a data controller.  ICO Registration Number: [To be added]

2. Information We Collect

We may collect and process the following personal data:

• Name, date of birth, address, telephone number, and email address
• Medical history, treatment records, and consultation notes
• Photographs and consent forms
• Payment details
• Website usage data (e.g. IP address, browser type) via cookies

3. How We Collect Your Information

We collect your information when you:

• Fill in a contact form or booking form on our website
• Complete a medical questionnaire or consent form (e.g. via Jotform)
• Attend a consultation or treatment
• Interact with our website (through cookies and analytics tools) 

4. Lawful Bases for Processing

Our lawful bases for processing your personal data under Article 6 of the UK GDPR include:

• Consent – for marketing communications or use of photos for educational/promotion purposes
• Contract – to deliver treatments and manage bookings
• Legal obligation – for medical recordkeeping and regulatory compliance
• Legitimate interest – to follow up on treatments and improve our services

5. Why We Use Your Information

We collect and process your data to:

• Provide aesthetic and medical treatments tailored to your needs
• Manage appointments, payments, and patient records
• Communicate with you about appointments and follow-up care
• (With your consent) send you information about promotions or updates
• Fulfil our legal and regulatory obligations

6. Data Storage and Security

Your data is securely stored on encrypted systems, accessible only by authorised staff. Paper records are kept in locked storage. Digital records (e.g. JotForm submissions, photos, treatment notes) are password-protected.

We retain your personal and medical records for a minimum of 7 years, or longer where required by law or regulatory guidance.

7. Sharing Your Data

We do not sell, rent, or otherwise share your personal information with third parties, except:

• When legally required (e.g. law enforcement or regulatory bodies)
• If referring you to another healthcare provider, with your explicit consent

8. Children’s Data

We do not knowingly collect or process personal data of individuals under the age of 18 without explicit parental or guardian consent.

9. Cookies and Website Analytics

Our website uses cookies to enhance your browsing experience and collect anonymous analytical data. You may control cookie preferences via your browser settings.

For more information, please see our [Cookies Policy].

10. Your Rights

Under UK data protection law, you have the right to:

• Request access to your personal data (Subject Access Request)
• Request correction of inaccurate or incomplete data
• Request deletion of your data ("right to be forgotten")
• Object to or restrict processing under certain circumstances
• Withdraw consent at any time (for marketing purposes)
• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, please contact us using the details below.

11. Contact Details

ReNu Medical Aesthetics Clinic Sheffield Ltd
Email: info@renumedicalaesthetics.co.uk
Phone: 07950486352
Address: 71 Greenhill Main Rd, Sheffield, S8 7RE

12. Policy Review

We may update this Privacy Policy from time to time. The latest version will always be available on our website and by request in clinic.

“If you are unhappy with any aspect of your care, please contact us directly by email at info@renumedicalaesthetics.co.ukor phone 07950486352. We aim to resolve complaints fairly and promptly. A full copy of our complaints policy is available upon request.”

ReNu Medical Aesthetics Clinic Ltd – Privacy Policy

Reviewed: June 2025
Document Reference: RENU-PP01 | Version 1.2

Last updated: 15th June 2025